Terms & Conditions

Terms & Conditions

All currency displayed on is in Australian Dollars (AUD).

Delivery Information
Most orders are dispatched within 1-3 working days of the order being taken and funds cleared. All deliveries weighing up to 20kg are dispatched using Australia Post. Please allow up to 7-10 working days for delivery within WA, as some rural areas require longer delivery time frames.

For orders weighing under 20kg and where the total value is less than $100, Head to Tail Pets charges a flat fee of $15.00 postage for WA customers only. If you are not in WA, please contact the store.

If paying by cheque or money order, goods will not be dispatched until funds have been cleared. Orders paid for by Direct Debit will be dispatched once funds have been credited to our account.

Signatures are required for package delivery. If goods cannot be signed for at the specified delivery address, they will then be delivered to the nearest Australia Post office for pick up.

Head to Tail Pets is in no way held responsible for parcels once they are in the hands of Australia Post.

Head to Tail Pets offer free delivery for all orders of $100 value and over. Freight charges will apply for orders of value $99 and under.

Refund Policy
Please choose carefully. Head to Tail Pets does not normally give refunds if you simply change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

If you simply change your mind regarding products ordered we will happily exchange with any other product of equal or lesser value, minus postage costs, once the original purchase has been received back at Head to Tail Pets. Goods must be returned within 14 days of shipment from Head to Tail Pets unused, undamaged and able to be resold. Manufacturer’s packaging must be intact and undamaged. Proof of purchase is required for all exchanges and refunds.

Freight and handling costs remain the responsibility of the customer and are not refundable, except in the case of incorrect goods dispatched or if goods are faulty.

Please be sure of your pet’s size when ordering. Freight charges for returning incorrectly sized collars and coats remain the responsibility of the customer. Collars and coats must be returned in saleable condition. We will not accept goods that are dirty, covered in hair or have been wet.

Any exchange of goods will incur postage costs and no free delivery will apply.

Privacy Statement
Head to Tail Pets is committed to safeguarding your privacy online. Head to Tail Pets takes this commitment very seriously. Head to Tail Pets will not give, sell or otherwise share any of your personal information with any third party without your approval. Please read the following policy statement to understand how your personal information, and other information on this site, is treated.

Personal Information
Head to Tail Pets may use postal addresses and/or postcodes to analyse trends and to create broad-based demographic information for aggregate use. All such information is only used internally by Head to Tail Pets and is handled in the strictest confidence.

Should you contact us by email or from a website, Head to Tail Pets automatically tracks information such as the URL your communication came from and the type of browser you were using. Information of this sort is typically collected by many sites for use in anonymous Internet research.

Surveys and Promotions
From time-to-time this site may request information from users with relation to research surveys or promotions. Participation in such activities is entirely voluntary. Information requested may include contact information (such as name and address, telephone number, fax number and email address). Contact information will only be used to notify the winners and award prizes.

Head to Tail Pets’s website contains links to other websites by way of hyperlinks and, at certain times, may contain advertisement banners. Head to Tail Pets is not responsible for the content or the privacy practices of such external websites and the providers of advertisements. For these specific practices, you should refer to the relevant organisation’s privacy policy which will be found on their website. This privacy statement applies solely to information collected by this website (

Head to Tail Pets will disclose personal information when required to by law enforcement or other appropriate governmental authorities, or if the personal information is pertinent in a legal proceeding or court action. Otherwise Head to Tail Pets does not share your contact details with any other 3rd party unless authorised to do so by the individual concerned.

Notification of changes
If Head to Tail Pets decides to change its privacy policy or if at any time we decide to use personally identifiable information in a manner different from that stated at the time it was collected, Head to Tail Pets will post those changes on our website’s homepage for a period of two weeks prior to the changes taking effect so our users are always aware of what information Head to Tail Pets collects, how Head to Tail Pets uses it and under what circumstances, if any, discloses it.

Users will be able to choose not to have their information used in the new manner. Otherwise Head to Tail Pets will use such information in accordance with the privacy policy in use at the time the information was collected.

Correcting your information
If you need to change or correct any information you have provided to us (such as a change of address, telephone number or email address), please contact us.

All information contained on this website is true and accurate to the best of company’s knowledge.

Head to Tail Pets makes no guarantees about the quality or fitness of any software programs, on-line services and/or external links relating to the page/s of our website; nor is Head to Tail Pets responsible for problems resulting from uncompression of software files from these links and or services.

Head to Tail Pets will continue to evaluate our efforts to safeguard your privacy and information and will update company’s privacy policy whenever necessary.

If you have any questions about this privacy statement, the practices expressed or your dealings with this website, or if you feel that this company is not abiding by its posted privacy policy, please contact Head to Tail Pets.